Privacy Policy

Trade Manager Group ("Trade Manager," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your information.

1. Information We Collect

• Account Information: Name, email address, billing address, payment information, username, and account preferences provided at registration.
• Usage Data: Log files, IP addresses, browser type, device identifiers, pages visited, features used, and actions taken on the Platform.
• Trading Configuration Data: Strategy settings, webhook configurations, API connection metadata, routing rules, and performance metrics you enter into the Platform.
• Communication Data: Support tickets, Discord messages within Trade Manager's community, and email correspondence with Trade Manager.
• Cookies and Tracking: See Section 9 (Cookie Policy) for full details. You can also view our dedicated Cookie Policy.

2. How We Use Your Information

• To provide, operate, maintain, and improve the Platform
• To process payments and manage your subscription
• To communicate with you about your account, updates, and support requests
• To send marketing communications where you have opted in
• To detect, prevent, and respond to security incidents and fraud
• To comply with legal obligations and enforce our policies
• To analyze aggregate, anonymized usage patterns to improve Platform features

3. Information We Share

Trade Manager does not sell your personally identifiable information to third parties. We may share your information with:

• Payment processors and billing providers to complete transactions
• Cloud infrastructure and hosting providers necessary to operate the Platform
• Analytics providers using anonymized or aggregated data only
• Law enforcement, courts, or regulators where required by law or valid legal process
• Acquirers or successors in a merger, acquisition, or asset sale, subject to appropriate confidentiality obligations

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data subject to legal retention requirements.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data.

• California residents (CCPA): You have the right to know what personal information we collect, to delete it, to opt out of its sale (we do not sell personal information), and to non-discrimination for exercising these rights.
• EU/EEA residents (GDPR): You have rights of access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with your local supervisory authority.
• All users: You may request access to or deletion of your personal data by contacting us at the address below.

6. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorized access.

7. Third-Party Services

The Platform may contain links to or integrations with third-party websites and services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service you access through or in connection with the Platform.

8. Children's Privacy

The Platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the Platform. Continued use of the Platform following any update constitutes acceptance of the revised policy. The "Last Updated" date at the top of this page reflects the most recent revision.